Telephone Industries

Stratagy ES Unified Messaging Enhancements Including Fax Delivery in Adobe PDF File Format – February 2009
Toshiba is pleased to announce the release of new Stratagy® ES software that provides enhancements to
the Stratagy Enterprise Server (ES) Unified Messaging (UM) solution. The major addition is the ability to
receive incoming fax messages via Unified Messaging in Adobe® Portable Document Format (PDF). This
release is separated into separate versions to support the various hardware platforms for Stratagy ES.

Stratagy ES Unified Messaging delivers voice and fax messages to users’ desktop PC using either
Microsoft® Outlook® or other compatible email products. Voice messages are delivered as audio files and
fax messages have been delivered as Tagged Image Format (TIF) files.

With the release of Stratagy ES Release 5.5.25 (MAS/MicroMAS) and Release 4.7.11 (Stratagy iES16/
ES48/ES96R2) systems can be configured to deliver UM fax messages in Adobe’s PDF format. This ability
is a system-wide option, so once it is enabled, all mailboxes with Unified Messaging enabled will receive
fax messages in PDF format.

A new audio codec is included in Release 5.5.25 that supports Linear PCM (G.711). Release 4.7 equipped
systems do not currently support this option. A future release of 4.x software is planned to support Linear
PCM.

Toshiba and IgeaCare Systems USA Announce Agreement to Deliver Telephony-Integrated e-Call Solution to Healthcare Market - February 2009
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) and IgeaCare Systems USA Inc. today announced their agreement for the distribution of an integrated telephony-based solution aimed at the healthcare industry. IgeaCare’s igeacom™ emergency call (e-call) and nurse call solution is now integrated with Toshiba’s Strata® CIX™ family of IP business telephone systems. The integrated solution is sold through Toshiba’s Authorized Dealer Network nationwide as well as by IgeaCare’s sales team.
“The Toshiba-IgeaCare call solution delivers a completely integrated telephony-based solution that is affordable, easy-to-use, and facilitates real-time patient responses,” said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division. “With e-call capabilities over the telephone, there is no need for special training to pick up the call. This gives patients and residents real-time access to nurses and other caregivers.”
“Toshiba’s nationwide network of Authorized Toshiba Dealers specializes in healthcare vertical markets, bringing the Toshiba-IgeaCare solution to a wide variety of healthcare facilities, such as hospitals, acute care facilities, skilled nursing facilities, retirement homes, assisted living homes and other types of integrated group living facilities,” said Craig L. Steen, president of IgeaCare Systems USA Inc.
The igeacom series of resident and patient units, call cord, hardwired or wireless devices and dome lights work in conjunction to provide total in-room monitoring. Integration with Toshiba’s Strata CIX IP business telephone platform allows for built-in individual call-point escalation with programmable response parameters, call-point priority settings and flexible routing schemes to ensure that no call goes unanswered.
In addition, the igeacom solution allows ease of communication with standard analog, digital and/or IP telephony endpoints. It provides intuitive operations and eliminates the need for specialized training. As well, igeacom provides real-time event notification and acknowledgement on any visual display. It also allows for priority audible tone, automated speech notification and transmission of clinical information. Additional integration capabilities include: HL7 gateway; AD&D; enhanced reporting and recording QOS igeatrak portal; staff and asset tracking; staff assignment management; and monitoring of patient wandering and medical equipment.
IgeaCare also offers a suite of software solutions for managing call activities, staff assignments and wireless mobility devices.

TelePacific Communications Wins Telecom Association’s 2009 "Members Choice" Award for Best CLEC/LEC – February 2009
TelePacific Communications, a leading provider of business telecommunications network solutions serving customers in California and Nevada, has been named the Telecom Association’s 2009 “Members Choice” Competitive Local Exchange Carrier/Local Exchange Carrier (CLEC/LEC). TelePacific also finished in the top five in the Carrier and Integrated Access categories, confirming TelePacific’s industry leadership in each of these categories.
The Telecom Association is a professional membership organization of 3,200 telecom distributors. The awards are the association's highest honor and are voted on by Association members who distribute telecom solutions to small and medium-sized business clients nationwide.
“The annual ‘Members Choice’ awards allow TA members to publically recognize those vendors setting the standard of excellence in their respective categories,” stated TA Founder Dan Baldwin. “Our members are fairly stingy with their votes. They only vote for those providers they feel are doing an exceptional job, one that is far above the norm for service providers in the category.”
“TelePacific is proud to be chosen as the best CLEC by the association membership, who work with us every day and see the value we provide customers,” said Cardi Prinzi, TelePacific’s senior vice president of marketing. “This award speaks to the strength and excellence of our customer service programs and scalable services.”
TelePacific is one of the fastest growing telecom companies headquartered in California. TelePacific strives to develop and maintain long-term, mutually beneficial partnerships with vendors, agents and customers, providing state-of-the-art technology and cost effective communications solutions while exceeding all expectations for customer service and satisfaction.

Toshiba’s Strata CIX1200 IP System Receives INTERNET TELEPHONY Magazine’s 11th Annual Product of the Year Award - February 2009
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) announced today that its Strata® CIX™ IP business communication system has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) INTERNET TELEPHONY® magazine (www.itmag.com). The Product of the Year award winners will be published in the February 2009 issue of INTERNET TELEPHONY magazine (www.itmag.com). .
“With its Strata CIX1200 IP business communication system, Toshiba has proven its commitment to quality and excellence while meeting the real needs of IP business telephone system users,” said Rich Tehrani, TMC president and editor-in-chief of INTERNET TELEPHONY magazine. “We’re proud to honor Toshiba’s accomplishments in the advancement of IP communications.”
“We are excited to receive INTERNET TELEPHONY magazine’s Product of the Year Award for our Strata CIX IP business communication system,” said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division. “The Strata CIX1200 brings the reliability, durability and functionality of the Toshiba Strata CIX family to medium-sized enterprises.”
Toshiba’s Strata CIX1200 IP business communication system is a welcome addition to the Strata CIX family, providing expanded capacity up to 1,000 users or 440 trunks and a total of 1,152 ports, offering all the benefits of Toshiba’s other Strata CIX systems in a larger size. As with all of Toshiba’s Strata CIX systems, the new Strata CIX1200 can be TDM-enabled, can be networked with any other Strata CIX system, offers Toshiba’s FeatureFlex adaptability capabilities, and provides a smooth migration path from other Toshiba Strata CIX and CTX® systems.

Toshiba and Twist Networks Certify Nationwide Interoperability of Strata CIX VoIP Systems and SIP Trunking – February 2009
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) and Twist Networks Inc. (www.twist-networks.com), a provider of SIP communications solutions for the small and medium business community, today announced that Twist’s services have been certified with Toshiba’s family of Strata® CIX™ IP business communication systems and are now available from Authorized Toshiba Dealers. Twist provides SIP Trunking services throughout the United States.
“Twist brings Toshiba’s Strata CIX IP business communication system users a cost-effective, reliable new choice for SIP Trunking services,” said Shahin Hatamian, vice president, Product Management, for Toshiba Information Systems, Telecommunication Systems Division. “We are pleased to offer Twist Networks SIP Trunking services to Toshiba customers via our network of Authorized Toshiba Dealers.”
“Twist Networks enables Toshiba Strata CIX IP users to optimize their systems by providing IP trunking services that are terminated locally with a direct handoff to the individual Toshiba Strata CIX system,” said Bob Hymes, Twist Network’s President. “Since Twist can deliver direct circuits over its QOS-enabled network or allow the customers to leverage their own existing IP networks, the customers have the flexibility to choose how to generate maximum savings on their long distance and network infrastructures. In fact, the Twist solution allows customers the option to completely eliminate long distance costs for calls made within the United States and Canada.”
Using Twist Networks IP trunks, both small and large users benefit. For example, small enterprise users of Toshiba’s Strata CIX40 IP business communication system get the benefits of Direct Inward Dialing (DID) without the expense of having a PRI or having to upgrade to a larger system. Together, Toshiba’s Strata CIX40 IP business communication system and Twist allow companies with even as few as four trunks to enjoy DID numbers. Hymes said, “The combination of Twist’s IP trunking just makes an already great system even better.”
Twist’s services come with packages that include 1,000 minutes up to unlimited long distance and are specifically designed for the needs of companies with 5 to 500 employees. The services feature the reliability and quality of traditional voice, bundled with the flexibility and survivability of IP-based trunking. Twist’s services are delivered through a single connection with domestic local and long distance as well as international calls to Canada included in the base rate, giving customers tremendous savings on their monthly telecommunications expenses.
Twist’s trunks easily connect to the Toshiba Strata CIX IP business communication system through least cost routing so that the transition to the new service is virtually invisible to users and allows customers to start saving immediately, even if they want to maintain some or all of their current phone connections during the transition.
“With Twist Networks, Toshiba enterprise users get local, long distance and direct dial access in one simple, reliable package,” said Eric Abing, product manager, Toshiba America Information Systems, Telecommunication Systems Division. “This allows our customers to maximize the reach of their Toshiba Strata CIX system while continuing to take advantage of the system’s flexibility, application-rich functionality, and unbeatable reliability.”
Toshiba and Broadcore Certify Interoperability of Strata CIX VoIP Systems and SIP Trunking – January 2009
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) and Broadcore Inc., (www.broadcore.com), a premier provider of hosted VoIP PBX and unified business communications services, announced today that Broadcore’s SIP Trunking services have been certified with Toshiba’s family of Strata® CIX™ IP business communication systems and are now available from Authorized Toshiba Dealers. Broadcore provides SIP Trunking services nationwide.
“With the emergence of low-cost broadband and VoIP backbones, SIP-based VoIP trunking is rapidly becoming a standard for interconnecting a business’s premises-based PBX to the public telephone network,” said Shahin Hatamian, vice president, product management, for Toshiba America Information Systems, Telecommunication Systems Division. “We at Toshiba are committed to giving our Authorized Dealers and enterprise customers the choice of many Toshiba-certified SIP Trunking solutions and are happy to offer Broadcore’s services.”
“The Broadcore SIP Trunking service provides trunk lines to customers with premises-based PBX phone systems and allows them to seamlessly connect branch locations and/or remote users on the Broadcore service to the existing premises-based PBX users,” said David Hajian, CFO at Broadcore.
“The Broadcore Business SIP Trunking solution delivers low-cost SIP ‘trunks’ while leveraging the inherent advantages of Toshiba Strata CIX VoIP business communication systems,” added Eric Abing, product manager, Toshiba America Information Systems, Telecommunication Systems Division.
According to Medy Shahoveissi, Broadcore’s vice president of Marketing and Business Development, SIP Trunking offers the enterprises many advantages over traditional analog lines or Primary Rate ISDN (PRI) interfaces.
SIP Trunking benefits include:

Lower service-cost structure
More efficient bandwidth usage for voice and data applications
Advanced disaster recovery features
No Geographic Number Restrictions (move without changing phone numbers)
Eliminating expensive TDM to VoIP gateways at the customer premises
Connecting other branches and telecommuters to the main phone system

Toshiba Strata CIX Family of IP Business Communication Systems Receives a 2008 INTERNET TELEPHONY - October 2008
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) announced today that Technology Marketing Corporation (TMC) has named Toshiba’s family of Strata® CIX™ IP business communication systems a recipient of a 2008 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine (www.itmag.com). The award winners were published in the October 2008 issue of INTERNET TELEPHONY magazine.
“We are proud that Toshiba has been honored with a 2008 INTERNET TELEPHONY Excellence Award,” said Brian Metherell, vice president and general manager for Toshiba America Information Systems, Telecommunication Systems Division. “This award is especially meaningful because it is in recognition of the contributions of our Toshiba Strata VoIP system to our customers.”
“For our customer Lake Highland Preparatory School, we worked with Authorized Toshiba Dealer Black Box Network Services of Orlando, Fla., to deliver a system that met the school’s goals of being virtually lightning-proof, improving efficiencies, and saving more than $100,000 over the first two years,” he added.
“With customer accolades for its Strata CIX IP business communication systems, Toshiba has proven its outstanding contribution to IP communications and delivered a winning solution,” said Rich Tehrani, editor-in-chief of INTERNET TELEPHONY.

TelePacific Communications Named One of the Los Angeles Business Journal’s 2008 "Fastest Growing Private Companies" - November 2008
TelePacific Communications, a provider of business telecommunications solutions based in California, announced today it has been named to the “Fastest Growing Private Companies in Los Angeles” list. The Los Angeles Business Journal placed TelePacific in the top 100 companies, based on its growth from 2005 to 2007. During that period, TelePacific grew its revenue by more than $61 million annually, earning the Company the fifth spot on the list by Dollars of Growth. This year’s Business Journal recognition marks the third consecutive year TelePacific has been named to the prestigious list.
“Despite the economic conditions caused by the housing crisis in 2007, TelePacific significantly grew its revenue base, showing that business customers continued to appreciate the services and value proposition offered by TelePacific,” said Dick Jalkut, TelePacific’s president and CEO. “Throughout this period, customer satisfaction has consistently ranked in the 95th percentile, even as we have grown to serve more than 50,000 small- and medium-business customers in California and Nevada.”
According to reliable analysts, the Company has one of the highest year annual growth rates of the competitive local exchange carriers in the country. All of which is a testament to the Company’s culture that puts customers first.
Celebrating its 10th anniversary in 2008, TelePacific is the third largest carrier in California, only behind AT&T and Verizon and the second largest carrier in Nevada, behind Embarq. Providing services to every major metropolitan area in California and Nevada, TelePacific allows customers with multiple locations to work seamlessly with a single provider for all of their telecommunication needs.
In addition to being recognized by the Los Angeles Business Journal as one of the fastest growing private companies in Los Angeles, TelePacific was also honored in August by Inc. Magazine as one of the “Fastest Growing Private Companies in America” for the second consecutive year.
TelePacific ranked highly on several Inc. lists, including:
• 50th in the Top 100 Companies nationwide by Dollars of Growth;
• 3rd Telecommunications Company in the Top 100 Companies nationwide by Dollars of Growth; and
• 1st in the Los Angeles area in the top 100 Companies nationwide by Dollars of Growth.

Toshiba Strata CIX Family of VoIP Systems Wins Network Products Guide Reader Trust Award for 2008
Best VoIP Product – September 2008
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) today announced that Network Products Guide, a Silicon Valley Communications publication and a world-leading publication on technologies and solutions, has named Toshiba’s Strata® CIX™ family of IP business communication systems the winner of the 2008 Best Products and Services Award in the VoIP category. This respected annual award honors products and services that represent the rapidly changing needs and interests of the end-users of technology worldwide. As part of the technology industry’s leading global awards program, this year’s Best Products and Services were nominated from all over the world.
“Toshiba has been awarded Best in VoIP by our readers for its proven ability to deliver solid IP business communication systems that give users flexibility, reliability, durability and migratability across the Strata CIX product family,” said Rake Narang, editor-in-chief, Network Products Guide.
“We are very honored to win the Network Products Guide’s 2008 Best Product of the Year for VoIP,” said Brian Metherell, vice president and general manager. “As the readers who voted can attest, the Toshiba Strata CIX IP business communication systems deliver Toshiba’s legendary quality and reliability in an affordable VoIP system ranging from 40 to 1,152 ports. A strong solution for both SMB and multi-location customers, Toshiba Strata CIX systems are the choice of thousands of headquarter and branch office locations at America’s best known companies.”
Toshiba’s Strata CIX VoIP systems range from the newly announced Strata CIX1200, offering up to 1,152 ports, to the small Strata CIX40, which accommodates up to 40 ports. All Toshiba Strata CIX VoIP systems can be networked together for up to 128 sites; can be customized using Toshiba’s FeatureFlex® adaptability tool; and work with both digital and IP endpoints, including desk telephones, softphones, third-party SIP phones, attendant consoles, wireless phones, and more. Strata CIX systems offer easy migration to larger systems in the Strata CIX family and work with the same applications, including voice mail, unified messaging, IVR, ACD and reporting, video conferencing and collaboration, Web-based personal and system administration and FeatureFlex, all of which reside on Toshiba’s Strata Media Application Server (Strata MAS), a single-server solution.

Toshiba Strata CIX Certified With AT&T IP Flexible Reach – August 2008
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) today announced that its Toshiba Strata® CIX™ family of IP business communication systems has been certified as interoperable with AT&T’s IP Flexible Reach service. The combination of Toshiba voice communication systems and AT&T IP Flexible Reach is now available from Authorized Toshiba Dealers nationwide.
“We are pleased to announce the certification of the Toshiba Strata CIX family with the AT&T IP Flexible Reach service,” said Brian Metherell, vice president and general manager, Toshiba America Information Systems Inc., Telecommunication Systems Division. “The Toshiba-AT&T IP solution gives our customers the reliability and investment protection of Toshiba equipment coupled with the voice quality, affordability and business-class performance of the AT&T IP Flexible Reach service.”
“We’re pleased to certify Toshiba’s Strata CIX family of IP business communication systems, enabling its nationwide dealer network to work with AT&T to offer the AT&T IP Flexible Reach service to Toshiba customers,” said Shawn Conroy, AT&T vice president of Voice Networking.
AT&T IP Flexible Reach is a managed Voice over IP communication solution that supports inbound and outbound calling over a data network, providing local, U.S., long distance and international calling for U.S. sites. Delivering the efficiency and economical benefits of network convergence, AT&T’s IP Flexible Reach installs fully configured gateway routers at each site to transport both voice and data traffic and is connected to the Toshiba Strata CIX IP business communication systems at each site. Both the Toshiba Strata CIX systems and AT&T IP Flexible Reach can be TDM-enabled, allowing enterprises to have a converged system.
“Enterprises can depend on Toshiba and AT&T, two of the world’s largest and most respected companies, for an IP voice communication solution that delivers Voice over IP features over a data connection, without the need to buy separate services for voice and data,” said Eric Abing, product manager, Toshiba America Information Systems, Telecommunication Systems Division.

Toshiba Awarded Internet Telephony’s 2008 TMC Labs Innovation Award – August 2008Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) announced today that Technology Marketing Corporation (TMC) named Toshiba’s Strata® CIX™1200 IP business communication system a 2008 TMC Labs Innovation Award winner, presented by INTERNET TELEPHONY magazine. The TMC Labs Innovation Awards are awarded to products that demonstrate groundbreaking contributions to the industry and honor products that display innovation, unique features, and significant contributions toward improving communications technology. The INTERNET TELEPHONY TMC Labs 2008 Innovation Award highlights will be published in the July and August 2008 issues of INTERNET TELEPHONY magazine.
“We are very proud to receive the Internet Telephony 2008 TMC Labs Innovation Award for our Strata CIX1200,” said Brian Metherell, vice president and general manager. “Strata CIX1200 gives medium- to large-enterprise users Toshiba’s legendary quality and reliability in an affordable VoIP system that can benetworked for as many as 128 sites. The CIX1200 can be customized using Toshiba’s FeatureFlex® adaptability tool and provides a smooth migration path from smaller Toshiba systems.”
“Toshiba’s Strata CIX1200 IP business communication system is truly innovative in the IP Communications industry. Overall, Toshiba’s Strata CIX family of IP solutions has made great contributions resulting in significant advancement to the industry,” said TMC President Rich Tehrani. “We’re proud to reward Toshiba’s innovation with a TMC Labs Innovation Award this year.”
“The Innovation Award winners exemplify the best and the most unique products and services that this industry has to offer. Toshiba has proven its commitment to quality and the further development of the IP communications industry through its Strata CIX1200,” added Tom Keating, CTO and TMC Labs Editorial Director.

Toshiba Strata ACD IP Call Center Suite Wins a 2008 IP Contact Center Technology Pioneer Award From Customer Interaction Solutions Magazine – July 2008
Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) announced today that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine (www.cismag.com) has awarded Toshiba’s Strata® ACD IP Call Center Suite with Net Phone™ Presence with a 2008 IP Contact Center Technology Pioneer Award. The IP Contact Center Technology Pioneer Award winners will be highlighted in the July 2008 issue of Customer Interaction Solutions magazine. Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.
“We are proud that Toshiba has been honored with a 2008 IP Contact center Technology Pioneer Award from Customer Interaction Solutions Magazine for our Strata ACD Call Center Suite with Net Phone Presence,” said Brian Metherell, vice president and general manager for Toshiba America Information Systems Telecommunication Systems Division. “The Strata ACD IP Call Center Suite with Net Phone Presence gives call center managers and agents a robust solution that meets all of their needs.”
“With its Strata ACD IP Call Center Suite with Net Phone Presence, Toshiba brings advanced, pioneering call center technologies to the call center market while providing high quality and superior applications,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.

Toshiba’s Strata ACD is a comprehensive IP call center solution designed for small- to medium-sized enterprises or larger corporate users with multiple sites. Combined with Net Phone 6.0 it offers a host of Presence features that deliver powerful presence capabilities for call center agents, supervisors, and other users. It is compatible with Toshiba’s Strata CIX™ IP family of business communication solutions, which range from a few to hundreds of users, and can go larger with multiple systems networked together. The Strata ACD with Net Phone provides an IP call center solution that can be customized to meet the unique needs of each enterprise.
Among the Net Phone 6.0 features are:

Presence Viewer, which shows real-time status of other users, including phone status (idle, busy, or do not disturb), status message (shows status set by Net Phone such as “in meeting” as well as text entered by the user), and chat status (shows if Net Phone is launched and agent is online to accept chat requests).
Instant Messaging “Chat” feature, which enables agents to instantly text message other users. Chat can be applied throughout the organization or limited as defined by the enterprise.
Desktop Call Control and Ease-of-Use Features, including screen-based telephony features (such as drag-and-drop transfer and conference capabilities), screen pops, and personal call handling rules to increase productivity.
VoIP Benefits, including an optional

Among the Toshiba Strata ACD IP Call Center Features are:

Advanced Call Routing to direct calls based on caller ID, account numbers, private lists, balanced call count, preferred agent treatment, agent priority, time-of-day, day-of-week, day-of-year, and user-entered data.
Skills-Based Routing to send calls to the right person.
Priority Queuing, which enables priority calls to be handled sooner.
Intelligent Announcements, which play pre-recorded messages and inform callers of their place in the queue or estimated time before answer, as well as offering alternative actions such as going to voice mail or a call back.
IVR Voice Assistant, which gathers and validates caller input, triggers responses, alerts agents when queue is overloaded and provides many creative application opportunities.
Integration of the PC and telephone for management of incoming and outgoing call functions also synchronies with company operations, CRM or contact software.
Call Recording and Logging to enable calls to be recorded, stored, organized, searched and played back. This helps improve quality of training and customer care and resolve disputes.
Call Center Reports, which also allow analysis and real-time monitoring for easy-to-use management of the call center.

The Strata ACD application, Call Center Reporting, and Net Phone run concurrently with many other applications (voice mail/auto attendant/unified messaging, text-to-speech, automated speech recognition, IVR, video conferencing/collaboration, FeatureFlex® customization tools, eManager® system administration) on one unified Media Application Server PC platform. This provides better application integration and substantial cost savings over other system designs that require separate servers for each value-added application.