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“To continue in English, press 1. Para espanol, oprima el numero ocho.” There are variables in every business. Matching the needs of your customers to the skills of your staff can be a mind-numbing task. And the balancing act involved with handling the incoming call load with your limited resources – it could very possibly drive you nuts. What if you could get the right call to the right destination in real time, every time, automatically? And what if you could optimize your call handling resources? Monitor the situation? Produce meaningful reports? That’d be bueno. Customer retention, customer satisfaction, and efficiency are three intangible benefits you get with an ACD (Automatic Call Distribution) system. In your sales call center, it’s essential to minimize, or perhaps even eliminate hold time. (Thought you could market to them while they’re on hold.) You want to keep hold times short for calls to the customer service center, but you don’t want to pay for staff to play solitaire all day either. As unexciting as it may sound to you, we’re experts in queuing theory. We’d be excited apply it to your business model. Call us today for answers about ACD. |
